Can’t find your answer below? Send us a message and we’ll get back to you as soon as possible, usually within 2 business days.
info@magicgamesstudio.comTo help us solve your issue faster, please include the name of the game, your device model, operating system version, the game version (shown in the game’s settings) and a screenshot if possible.
Frequently asked questions
How is my progress saved?
Your progress is saved automatically on your device. Because our games do not use accounts, progress is not stored on our servers. If you delete the game or reset your device, your progress will be lost and cannot be restored.
Can I move my progress to a new phone?
Not at the moment, because progress is stored only on your device. If we add cloud saving in the future, we will announce it in the game.
I watched a rewarded ad but didn’t get my reward.
Rewards are granted only after the ad has been watched to the end. If the ad was closed early, the connection dropped, or no ad was available, the reward may not be given. If you watched the full ad and still didn’t receive your reward, email us with the time it happened and we’ll look into it.
The game crashes or runs slowly. What can I do?
Make sure you have the latest version of the game from the App Store or Google Play, restart your device and free up some storage space. If the problem continues, please send us your device model and operating system version.
I made a purchase but didn’t receive my items.
Please restart the game first. If the items are still missing, email us the order ID from your App Store or Google Play receipt. Refunds for purchases are handled by Apple or Google under their policies.
How do I change my ad and privacy settings?
Open the game’s Settings and tap Privacy Settings, where available, to review or change your consent choices. You can also reset your advertising ID in your device settings. See our Privacy Policy for details.
Deleting your data
Our games do not require an account, so there is no account to delete. Your game progress is stored only on your device, and you can remove it at any time by uninstalling the game.
If you would like us to delete any other personal data related to you, such as support emails or data connected to your device’s advertising ID, email info@magicgamesstudio.com with the subject “Data deletion request”. Please include the name of the game and, if possible, your advertising ID. We will confirm the deletion within 30 days. Some data may be kept longer if the law requires it. See our Privacy Policy for more information.
Business inquiries
For partnerships, publishing or press, email info@magicgamesstudio.com.